TiviMate EPG Not Working? The 5-Minute Fix (2026)
TiviMate EPG not working or showing no information? Here is why the guide goes blank and the exact steps to fix it, plus the one cause most people never check.
You open TiviMate, the channels play fine, but the guide is empty. Every row says "No information," or the EPG is stuck a day behind. It is one of the most common TiviMate headaches, and the good news is it is almost always a quick fix in the app, not a problem with your device. Here is how to get the guide back, fastest fixes first.
The 5-minute fix list
Work down this list in order. Most people are sorted by step two:
- Force an EPG update in TiviMate settings.
- Check the EPG source URL for a typo or an expired link.
- Clear the TiviMate cache and reload.
- Add a reliable EPG source if yours is dead.
- If it is still blank, the EPG data is coming from your provider, and that is the real issue.
Why the TiviMate guide goes blank
The EPG (the on-screen TV guide) is a separate data feed from the channels. So your channels can work perfectly while the guide stays empty. Four usual causes: the EPG was never refreshed, the EPG URL has a typo or has changed, the cache is holding stale data, or the feed your provider supplies is incomplete or down. Let us rule them out.
Fix 1: Force-update the EPG
In TiviMate, open Settings, go to EPG, and choose Update EPG. This pulls a fresh copy. Give it a minute, then reopen the guide. A surprising number of "broken" guides are just stale and refresh on demand.
Fix 2: Check the EPG source URL
Open Settings, then Playlists, select your playlist, and open EPG sources. Look at the URL very carefully. One wrong character, a .com where it should be .tv, a missing letter, breaks the whole feed. The safest move is to copy-paste the URL your provider gave you rather than typing it. If you are on an Xtream Codes login, the EPG usually comes through automatically — see how to add a playlist to TiviMate to set it up cleanly.
Fix 3: Clear the cache
A corrupted cache keeps showing the old, broken guide. On your device, open Settings, find TiviMate under apps, and Clear cache (cache, not data, so you keep your login). Reopen TiviMate and update the EPG again.
Fix 4: Add a reliable EPG source
If your provider's guide is patchy, TiviMate lets you add an extra EPG source. There are public ones, but the cleanest result comes from a provider whose own EPG is properly mapped to its channels in the first place.
The cause nobody checks: your provider's EPG
Here is the uncomfortable one. You can refresh, retype the URL and clear the cache all day, and if the provider's EPG feed is thin, unmapped or frequently down, the guide will keep failing. TiviMate can only display the data it is handed. A blank guide that survives every fix above is almost always a provider problem, not a you problem.
That is exactly where a properly run service earns its money. Vivimate ships a full, mapped 7-day EPG that loads straight into TiviMate over Xtream Codes, so the guide fills in the way it should, and the same login works across every IPTV app. If your current provider's guide is a constant fight, that is the honest signal to switch. New to the formats? What is Xtream Codes explains why it matters here.
Quick diagnostic
| What you see | Likely cause | First fix |
|---|---|---|
| Whole guide says "No information" | EPG not updated or URL wrong | Force update, check URL |
| Guide a day behind | Stale cache | Clear cache, reload |
| Some channels have EPG, others blank | Provider EPG not mapped | Switch to a mapped-EPG provider |
| EPG breaks every few days | Unreliable provider feed | Switch provider |
The bottom line
A blank TiviMate guide is usually a 5-minute fix: update the EPG, check the URL, clear the cache. If it keeps coming back, stop blaming the app, the EPG data is coming from your provider, and a clean, mapped 7-day guide is something the right subscription just gives you.
Want a guide that actually fills in? See Vivimate plans, or first check is Vivimate legit.
Frequently asked questions
Why is my TiviMate EPG not working?
The guide is a separate data feed from the channels, so it can fail while channels still play. The usual causes are an EPG that was not refreshed, a wrong or expired EPG URL, a stale cache, or an incomplete feed from your provider. Force-updating the EPG and checking the URL fixes most cases.
How do I force TiviMate to update the EPG?
Open Settings, go to EPG, and choose Update EPG. Wait about a minute, then reopen the guide. If it is still blank, clear the TiviMate cache (cache, not data) and update again.
Why does TiviMate say "No information" on every channel?
That almost always means the EPG source did not load, either the URL is wrong, it was never updated, or the provider feed is down. Check the EPG URL in Settings, Playlists, EPG sources for typos, and copy-paste it rather than typing it.
Is a blank TiviMate guide the provider fault or the app?
TiviMate only displays the EPG data it is given, so a guide that stays blank after updating, fixing the URL and clearing the cache is almost always a provider problem. A service with a properly mapped 7-day EPG, like Vivimate, loads cleanly into TiviMate.
Does Vivimate include a TiviMate EPG?
Yes. Vivimate supplies a full 7-day EPG that loads into TiviMate automatically over an Xtream Codes login, so the guide fills in without manual EPG-source juggling.
Written by the Vivimate Team
We run Vivimate, the 4K IPTV service, and set these apps and devices up every day for customers around the world. Every guide here is written and checked by the same people who answer support, so the steps are the ones we actually use. Got a question we did not cover? Reach the team.
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